Headset FAQ

Need help with your Headset?

Please review the below FAQ's and if you need any further support, please contact us at support@gioteck.com or www.gioteck.com/support

Covering all wired headsets. Full manuals can be found in the below product links:

Test your headset on a different device such as mobile phone or tablet to see if the issue is still present
If it does work, check for any debris that may be stuck inside the audio port you are trying to use
Please ensure the 3.5mm cable is fully inserted into the device
Please ensure you have checked your settings within your device to pass sound through headset rather than TV

If the issue persists, contact our support team for assistance

Please check that your 3.5mm cable is firmly inserted to your device. The mic element on the 3.5mm jack is the closest to the cable and therefore needs to be fully seated to make connection.
Please check that you do not have the inline controls set to "mute". Use the red/green switch to open the mic up.
Please ensure that if your headset has a removable mic, the mic is fully inserted into the headset - you will hear a "click" once in.
Check for any debris that may be stuck inside the audio port of your device.

If the issue persists, contact our support team for assistance

Covering the following models:

If you are experiencing any interference it is possible that you may have other wireless connections that are interfering with the TX70 channel. To move wireless channels, please press and hold the button on the USB dongle for 4 seconds, then press and hold the small "reset" button on the TX70 left ear cup for 4 seconds. A pairing will be made on a new channel.

The TX70 and TX70+ both use a "push to mute" method where when the Mic arm is closed, your mic will be muted. When open, it will be unmuted.

If you are experiencing any interference it is possible that you may have other wireless connections that are interfering with the TX70 channel. To move wireless channels, please press and hold the button on the USB dongle for 4 seconds, then press and hold the small "reset" button on the TX70 left ear cup for 4 seconds. A pairing will be made on a new channel.

Upon powering on the TX70, it will automatically connect to the RF dongle. We recommend when using the TX70+ you also opt for the RF dongle method of connectivity.

(TX70+ only) To connect via Bluetooth, firstly ensure your TX70+ is off. When powering on, keep pressing the power button for another 2-3 seconds and the TX70+ will move into "pairing mode". This will then be searchable by your device. Once connected, the LED's will stop flashing and the TX70+ will output "connected" from the speakers.

If you are experiencing any interference it is possible that you may have other wireless connections that are interfering with the TX70 channel. To move wireless channels, please press and hold the button on the USB dongle for 4 seconds, then press and hold the small "reset" button on the TX70 left ear cup for 4 seconds. A pairing will be made on a new channel.