Please access your account via the navigation bar by clicking the small "person" icon - located top right.

In this section, you will be able to amend your personal details, marketing preferences and address details or remove your account completely.

You will also be able to make changes to orders such as requesting a refund.

Please access your account via the navigation bar by clicking the small "person" icon.

Once logged in, please select "orders" from the top menu.

Within your order, please select the product you wish to return and press the "request return" button. 

You will be asked what reason you wish to return the item. 

Please then follow the link provided and follow our 3rd party returns companies shipping instructions. 

 

Please contact e-store@gioteck.com with your order number in the email header as seen below:

"Invoice Request Order # *****"

Once you submit your request, we will aim to provide you with the invoice within 1-2 working days.

 

Please access your account via the navigation bar by clicking the small "person" icon.

Once logged in, please select "orders" from the top menu.

Please select the order you wish to track.

You will see the tracking information in this window. 

If you shipped via 3-5 day standard delivery, this would have shipped via Royal Mail and order tracking is not available.

If you selected the premium shipping option, this would have been sent via Royal Mail 24 Hr tracked. Tracking is available from point of shipment.