VX-4 Wireless Controller
Connectivity issues
My controller won’t connect to my PS4
- Please download the latest Firmware, ensuring you have selected the correct controller version. Follow the steps on the website to update the controller to the latest settings.
- Ensure you use the cable provided and connect directly into the USB port on your PS4.
- Press and hold the “home” button for approximately 3 seconds.
- Connection will be made and you will be prompted to “select a user”.
- Once selected your profile or a guest profile the controller will be connected and ready to use.
If your controller still fails to connect, please press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings. Please then retry the above steps
My controller won’t connect to my PC
- Please download the latest Firmware, ensuring you have selected the correct controller version. Follow the steps on the website to update the controller to the latest settings.
- Connecting to a PC via a wired connection is advised. Connect via the USB cable provided for “plug and play” support.
- The VX-4 is setup to support PS4 play out of the box. The VX-4 is also fully supported in Steam and therefore any game that supports gamepad play in the Steam environment is compatible out of the box. Open Steam in “Big Picture Mode” and your controller will operate as expected.
- Some older PC games outside of Steam may require D-Input connection. To change the controller to D-Input, plug the controller in and press and hold “Options” and “Share” simultaneously for 5 seconds. To revert back to X-Input (standard PC function) simply press and hold the same button combination for 5 seconds.
My controller won’t connect to my PC via Bluetooth
- Please download the latest Firmware, ensuring you have selected the correct controller version. Follow the steps on the website to update the controller to the latest settings
- For wireless Bluetooth™ connectivity, (designed for gameplay within Steam software).
- Firstly, open Steam in “Big picture mode” and have this loaded in your system tray.
- Navigate to “Bluetooth & devices” in Windows settings.
- Press and hold “Home button” & “Share” on your controller for 5 seconds until the LED’s repeatedly blink twice. The controller is now in “pairing” mode.
- Select “Add Bluetooth device” on your PC and then select “Bluetooth” from the available drop down. You will see “wireless controller” available in the options. Select this and wait for Windows to setup the device.
- During operation in Steam, you can press and hold the home button to turn the controller off. When re-connecting, simply load Steam, and press the home button once on the controller. The LED’s will flash and connection will be made.
- If the problem persists, press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings. Please retry the above steps.
- The VX-4 is setup to support PS4 play out of the box. The VX-4 is also fully supported in Steam and therefore any game that supports gamepad play in the Steam environment is compatible out of the box.
- Some older PC games outside of Steam may require a D-Input connection. To change the controller to D-Input, please plug the controller in and press “Options” and “Share” simultaneously for 5 seconds. To revert back to X-Input, simply press and hold the same button combination for 5 seconds.
Audio issues
There is no audio through my headphones via the Aux port
- Please ensure 3.5mm connector is fully seated in the aux port
- Please navigate to settings on your PS4 console.
- Select device / controller settings.
- Select Audio settings and switch between sound/chat/all for sound through your controller vs your TV.
There is no audio through my TV
- Please navigate to settings on your PS4 console.
- Select device / controller settings.
- Select Audio settings and switch between sound/chat/all for sound through your controller vs your TV.
Battery/charging issues
- My controller won’t charge
- Please ensure you are charging via the PS4 console or USB port on your PC only. Whilst other adapters/chargers may work, incompatible amperage may be an issue.
- Please ensure your PS4 or PC are connected to mains power
- If your controller still won’t charge, please press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings. Please then repeat the above steps.
- Please charge the battery for 3 hours without any use. Once fully charged, please disconnect from power source.
- My battery won’t hold its charge
- Please press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings.
- Please charge the battery for 3 hours without any use. Once fully charged, please disconnect from power source.