VX-4 Wireless Controller

Connectivity issues

My controller won’t connect to my PS4

  • Please download the latest Firmware, ensuring you have selected the correct controller version. Follow the steps on the website to update the controller to the latest settings.
  • Ensure you use the cable provided and connect directly into the USB port on your PS4.
    1. Press and hold the “home” button for approximately 3 seconds.
    2. Connection will be made and you will be prompted to “select a user”.
    3. Once selected your profile or a guest profile the controller will be connected and ready to use.

If your controller still fails to connect, please press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings. Please then retry the above steps

My controller won’t connect to my PC

  • Please download the latest Firmware, ensuring you have selected the correct controller version. Follow the steps on the website to update the controller to the latest settings.
  • Connecting to a PC via a wired connection is advised. Connect via the USB cable provided for “plug and play” support.
  • The VX-4 is setup to support PS4 play out of the box. The VX-4 is also fully supported in Steam and therefore any game that supports gamepad play in the Steam environment is compatible out of the box. Open Steam in “Big Picture Mode” and your controller will operate as expected.
  • Some older PC games outside of Steam may require D-Input connection. To change the controller to D-Input, plug the controller in and press and hold “Options” and “Share” simultaneously for 5 seconds. To revert back to X-Input (standard PC function) simply press and hold the same button combination for 5 seconds.

My controller won’t connect to my PC via Bluetooth

  • Please download the latest Firmware, ensuring you have selected the correct controller version. Follow the steps on the website to update the controller to the latest settings
  • For wireless Bluetooth™ connectivity, (designed for gameplay within Steam software).
    1. Firstly, open Steam in “Big picture mode” and have this loaded in your system tray.
    2. Navigate to “Bluetooth & devices” in Windows settings.
    3. Press and hold “Home button” & “Share” on your controller for 5 seconds until the LED’s repeatedly blink twice. The controller is now in “pairing” mode.
    4. Select “Add Bluetooth device” on your PC and then select “Bluetooth” from the available drop down. You will see “wireless controller” available in the options. Select this and wait for Windows to setup the device.
    5. During operation in Steam, you can press and hold the home button to turn the controller off. When re-connecting, simply load Steam, and press the home button once on the controller. The LED’s will flash and connection will be made.
  • If the problem persists, press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings. Please retry the above steps.
  • The VX-4 is setup to support PS4 play out of the box. The VX-4 is also fully supported in Steam and therefore any game that supports gamepad play in the Steam environment is compatible out of the box.
  • Some older PC games outside of Steam may require a D-Input connection. To change the controller to D-Input, please plug the controller in and press “Options” and “Share” simultaneously for 5 seconds. To revert back to X-Input, simply press and hold the same button combination for 5 seconds.

Audio issues

There is no audio through my headphones via the Aux port

  • Please ensure 3.5mm connector is fully seated in the aux port
  • Please navigate to settings on your PS4 console.
  • Select device / controller settings.
  • Select Audio settings and switch between sound/chat/all for sound through your controller vs your TV.

There is no audio through my TV

  • Please navigate to settings on your PS4 console.
  • Select device / controller settings.
  • Select Audio settings and switch between sound/chat/all for sound through your controller vs your TV.

Battery/charging issues

  • My controller won’t charge
    1. Please ensure you are charging via the PS4 console or USB port on your PC only. Whilst other adapters/chargers may work, incompatible amperage may be an issue.
    2. Please ensure your PS4 or PC are connected to mains power
    3. If your controller still won’t charge, please press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings. Please then repeat the above steps.
    4. Please charge the battery for 3 hours without any use. Once fully charged, please disconnect from power source.
  • My battery won’t hold its charge
    1. Please press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings.
    2. Please charge the battery for 3 hours without any use. Once fully charged, please disconnect from power source.

VX4 Wired/Wired with Audio

Connectivity issues

My controller won’t connect to my PS4

  • Simply connect the USB cable directly into your PS4™ USB socket..
    1. Press and hold the “home” button for approximately 3 seconds.
    2. Connection will be made and you will be prompted to “select a user”.
    3. Once selected your profile or a guest profile the controller will be connected and ready to use.

My controller won’t connect to my PC

  • Please download the latest Firmware update, ensuring you have selected the correct controller version. Follow the steps on the website to update the controller to the latest settings
  • Connect the controller via the USB cable provided for “plug and play” functionality. Wait for 5 seconds until Windows recognises the device. You will see the controller in your Steam menu.
  • The VX-4 is setup to support PS4 play. This setup will be fully supported in Steam and therefore any game that supports gamepad play in the Steam environment is compatible out of the box.
  • Some older games outside of Steam may require a D-Input connection. Plug the controller in and press and hold “Share” and “Options” simultaneously for 5 seconds. To revert back to X-Input (standard PC setup) simply press and hold the same button combination for 5 seconds.

Audio issues (VX-4 Wired with Audio version only)

There is no audio through my headphones via the Aux port

  • Please ensure 3.5mm connector is fully seated in the aux port
  • Please navigate to settings on your PS4 console.
  • Select device / controller settings.
  • Select Audio settings and switch between sound/chat/all for sound through your controller vs your TV.

There is no audio through my TV

  • Please navigate to settings on your PS4 console.
  • Select device / controller settings.
  • Select Audio settings and switch between sound/chat/all for sound through your controller vs your TV.

WX-4 Wireless

Connectivity issues

My controller won’t connect to my Switch

  • Wireless Setup:
    1. Navigate to the controller menu in your Switch™ settings.
    2. Navigate to “change grips/order” menu within the controller menu
    3. Whilst displaying this screen, press and hold “home” and “Y” for 3 seconds until the LED’s flash indicating the controller is in pairing mode.
    4. After approximately 10 seconds, the controller will connect to the Switch™
    5. If the controller fails to connect. Repeat these steps.
    6. If the controller still fails to connect, please move to wired setup
  • Wired Setup
    1. Plug the cable provided into your Switch™ dock ensuring the dock has mains power
    2. Connect the controller
    3. The Switch™ will automatically detect the controller and connect.
    4. You can now remove the cable from the controller and continue to connect wirelessly (providing controller has sufficient power)
    5. If your controller still fails to connect, please press and hold the small “reset” button on the back of the controller for 3 seconds. Repeat the above two steps.
    6. If this still fails, please contact support@gioteck.com

My controller won’t connect to my PC

  • Connecting to PC via a wired connection is advised. Simply connect via the USB cable provided with “plug and play” support.

My controller won’t connect to my PC via Bluetooth

  • For wireless Bluetooth™ connectivity, (designed for gameplay within Steam software).
    1. Firstly, open Steam in “Big picture mode” and have this loaded in your system tray.
    2. Navigate to “Bluetooth & devices” in Windows settings.
    3. Press and hold “home button” & “Y” on your controller for 5 seconds until the LED’s repeatedly flash. The controller is now in “pairing” mode.
    4. Select “Add Bluetooth device” on your PC and then select “Bluetooth” from the available drop down. You will see “Pro Controller” available in the options. Select this and wait for Windows to setup the device.
    5. During operation in Steam, you can press and hold the home button to turn the controller off. When re-connecting, simply load Steam, and press the home button once on the controller. The LED’s will flash and connection will be made.
  • Please press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings. Please retry the above steps.
  • If your controller still fails to connect, please download latest update at www.gioteck.com/firmware ensuring you have selected the correct version. Follow the steps on the website to update the controller to the latest settings

Battery/charging issues

  • My controller won’t charge
    1. Please ensure you are charging via the Switch™ console or USB port on your PC only. Whilst other adapters/chargers may work, incompatible amperage may be an issue.
    2. Please ensure your Switch™ or PC are connected to mains power.
    3. If your controller still won’t charge, please press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings. Please then repeat the above steps.
    4. Please charge the battery for 3 hours without any use. Once fully charged, please disconnect from power source.
  • My battery won’t hold its charge
    1. Please press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings.
    2. Please charge the battery for 3 hours without any use. Once fully charged, please disconnect from power source.

WX-4 Wired

Connectivity issues

My controller won’t connect to my Switch

  • Plug the cable provided into your Switch™ dock ensuring the dock has mains power
  • Navigate to the controller menu in your Switch™ settings.
  • Navigate to “change grips/order” menu within the controller menu.
  • The Switch™ will automatically detect the controller and connect.
  • If this fails, please download the latest firmware at gioteck.com/firmeware
  • If this still fails, please contact support@gioteck.com

My controller won’t connect to my PC

  • Simply connect via the USB cable provided with “plug and play” support.
    1. If you experience any problems, please download the latest firmware at gioteck.com/firmware ensuring you select the correct controller.
    2. If this still fails, please contact support@gioteck.com

JC-20 COntrollers

Connectivity issues

My controller won’t connect to my Switch

Firstly, please ensure your Nintendo Switch™ has Bluetooth connectivity turned on, and the Airplane mode turned off in the Switch™ Settings. Once this is confirmed, please use one of the following steps to connect your JC-20.

  • Wireless Setup:
    1. Locate the “Controllers” menu on your Switch™ home page
    2. Select “Grips/Order”
    3. Press and hold the small “Pair” button on the side of the controller for at least 5 seconds until the LED’s start to flash
    4. The LED’s will flash confirming that the controller is searching for a connection
    5. After approximately 15 seconds the controller will vibrate and connect. You will see the controller visible in the “Grips/Order” menu.
    6. Please wait up to 30 seconds before trying again, as this may interrupt the BT pairing mode.
    7. Please repeat these easy steps for the second controller.
  • Wired Setup
    1. Locate the “Controllers” menu on your Switch™ home menu
    2. Select “Grips/Order”.
    3. Connect the controller via the USB cable provided, connecting the USB-A connector to the rear of the Nintendo Switch™ dock.
    4. Press any button to turn on the controller
    5. The LED’s will flash confirming that the controller is searching for a connection.
    6. After approximately 15 seconds the controller will vibrate and connect. You will see the controller visible in the “Grips/Order” menu.
    7. Please wait up to 30 seconds before trying again, as this may interrupt the BT pairing mode.
    8. Please repeat these easy steps for the second controller.
  • After the controllers have been paired, in future a simple press of any button will turn the controllers “on” and will automatically connect to your Switch™. If for any reason the JC-20 fails to connect please repeat step 1 or 2.
  • If your controllers still fail to connect, please download the latest firmware at < a href=”https://www.gioteck.com/firmware “>www.gioteck.com/firmware and retry these steps.
  • If your controllers still fail to connect, please contact < a href=”mailto:support@gioteck.com”>support@gioteck.com

Battery/charging issues

  • My controller won’t charge
    1. Please ensure you are charging via the Switch™ console or USB port on your PC only. Whilst other adapters/chargers may work, incompatible amperage may be an issue.
    2. Please ensure your Switch™ or PC are connected to mains power.
    3. If your controller still won’t charge, please press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings. Please then repeat the above steps.
    4. Please charge the battery for 3 hours without any use. Once fully charged, please disconnect from power source.
  • My battery won’t hold its charge
    1. Please press and hold the small “reset” button on the underside of the controller for 3 seconds. This will return the unit to factory settings.
    2. Please charge the battery for 3 hours without any use. Once fully charged, please disconnect from power source.